Cable Forum - View Single Post

tomw|neowin · 24-01-2006, 15:02

Just an update from my neck of the woods. Nearly a week later (when I was promised a 3 day response, which is still poor) I've received a phone call to say that there is a known issue (well done, this forum told me that) and that they're looking into it and escalating cases. I asked if I could be swapped to an NTL 250 modem but I need to contact NTL customer services and speak to them regarding this and the constant loss of connectivity.

I hope they hurry this issue to get fixed but knowing NTL it will be weeks or maybe even months before it's fixed. They should just roll the modems back unless there was a real reason to roll them forward in the first place.

24-01-2006, 15:02	#147
tomw\|neowin Inactive Join Date: Nov 2005 Posts: 20	Re: ntl home:120 hanging from today Just an update from my neck of the woods. Nearly a week later (when I was promised a 3 day response, which is still poor) I've received a phone call to say that there is a known issue (well done, this forum told me that) and that they're looking into it and escalating cases. I asked if I could be swapped to an NTL 250 modem but I need to contact NTL customer services and speak to them regarding this and the constant loss of connectivity. I hope they hurry this issue to get fixed but knowing NTL it will be weeks or maybe even months before it's fixed. They should just roll the modems back unless there was a real reason to roll them forward in the first place.