[jonze]

I can't tell you how happy I am this thread exists. I was on the verge of buying a new router because I'd managed to convince myself it was the router!! (sometimes my housemate can download/access the web just fine, and I get the problem - 99.5% of the time it locks up and we need to cycle it).

NTL Home:120
00:02:8A
Leicester (LE2)

I'm paying £70 a month for all of this NTL stuff, and they go ahead and release disruptive firmware. I'm a student, I can't afford for my net to go down when I'm working (Computer Science student), especially when I have e-lectures and I'm developing a web-based service application for my finals. Have NTL not got a Quality Assurance process? Do they not perform verification and validation on the firmware they create? I really, honestly hope that they lose a few customers just to warn them that this sort of thing isn't on. five-ten days of downtime might not seem a lot but it is highly disruptive; I wouldn't mind it if we were given some sort of compensation.

Mr. Chips, you're a godsend. thanks for sticking here and listening to our complains, and most of all taking a proactive approach to getting this all sorted. Hopefully my Ntlhome:250 modem will be on its way to my house asap.


-Jonze