Since my 10mg upgrade fiasco, my bill has been wrong for two months, I have emailed the executive office and also the 'customer concern' manager (who asked me to if I had any further problems).
Needless to say I have heard nothing, zero zilch.
The bill is waaaaaaay to low, I have told them (twice now) by email.
What are my rights here, they have messed up (yet again), my worry is that in 7 or 8 months time the bright sparks who do the billing realise the mistake (even though I have been trying to tell them) and try to charge me hundred of quid to catch up, I'm not having that.
Why are NTL so awful at dealing with customers, and why do they make sooooo many mistakes
Really sick of them now