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Originally Posted by jackclare
It is amazing. 5 or 6 days ago I went to town after receiving from NTL broadband support the usual nothing to do with us - up to Wanadoo (or words to that effect) and then they said it was a known problem and my complaint had been escalated. The engineers were working on it, should be sorted in 24 hours. After 24 hours was told that was wrong, takes up to 72 hours. To cut a long story short I rang after 72 hours and they said give it another day or two. So I said will give you until Monday. This AM my freeserve correspondent sent a test that came through, as did a receipt for my reply. Two more were sent to me but had not arrived at lunchtime.At 9pm I tried again and what did I receive, one from Saturday, one from Sunday an d two from today. They must have cleared the problem - I HOPE Will see what happens.
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I must record the latest update on emails from Freeserve to my NTL address. For a whole week now they have been getting through. Will this go on? I hope so. It shows what a little persistence will do even with NTL. Have I spoken too soon?
