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Originally Posted by markknell
I would call back and hopefully speak to someone new. There maybe people that would moan about that suggestion for tying up the call centres but I think you have a valid problem. In my experience with NTL, you speak to one person and get one answer and five minutes later you get a different answer from someone else.
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Didn't have the time, I had to go to work. But I tried not so long ago, got through to a lady this time who was more accepting of the problem "since it's an intermittent fault, we HAVE to call an engineer out". Only problem was, she refused to do it unless I was sitting at my pc (I was in a payphone 'cos my mobile charges for 0800 numbers now).
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Originally Posted by markknell
The fact you have to power off the modem to get it working again doesn't sound like a feature to me.
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Oh no no no, you misunderstand. The modem resetting itself 20 times is perfectly normal, it's "housekeeping", keeping itself nice and tidy.
And me turning it off 40 times in the last month is normal too. Most people turn their modem off at the end of the day. Nope, nothing unusual here.
Except when you consider the fact I never turn anything off. My router, modem, computers, monitors, everything, stays on 24/7! The modem has only started resetting itself in the last couple of days - it's definately not housekeeping. And I am forced into turning it off and on to get it working again. 60 resets in a week is a bit much, but no no, this is averaged over 30 days. Sorry, normal behaviour, no fault, go away
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Originally Posted by markknell
Is he an idiot??
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I leave you to draw your own inferences - but I'd definately say YES!