Hi all
I called Support this morning to report this problem. The first time I got through I was told to call back when the problem was there as I had reset the power on the modem. I did say there were a number of people complaining with the same problem on Cable Forum and I had already reset the power twice in the last hour but he wasn't interested.
The second time I called, (three minutes later, although it was dead by then!!) I spoke to a support engineer who actually reads this forum and done a quick test communicating with the modem. He more or less said there is no point messing around as this would seem more than a one off. He has arranged an engineer to replace the modem later this week.
I've got to say the second conversation was much eaiser based on the fact he actually read this forum and he got a better understanding of the problems that are out there right now.
Maybe all NTL support people should come here.
Wouldn't it be easier and cheaper for NTL to just roll back the recent firmware update ? Or have mis-read on that part ?