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Originally Posted by quadplay
Generally, no. But it can, and does happen. I lost count of the number of customers I spoke to in Broadband Support with slow/intermittent/broken connections who refused to disable their firewall because "it has been running fine for ages and I've made no changes to it", who found their connection worked perfectly when they actually turn it off.
EDIT: I'm not saying that firewalls are necessarily the cause of this problem though - just that refusing to turn off the firewall because "it's always worked fine in the past" is not very helpful. Things go wrong, be they firewalls, whole computers, or cars.
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SO all of us with this problem which is clearly due to the firmware upgrade in your view is due to firewall problems, sounds like you work for NTL CS to me.
Is it possible that a member of staff (if not already) inform NTL about this. I know you have close contact with them regarding certain issue's. Even if they rolled back the firmware to 0002 would be something, or can we claim a rebate in loss of service or is this covered by the "NTL
upto when it works 10meg service"
J/K.......lol