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phoenix__ · 20-01-2006, 18:58

We have a ntl home 100 modem and it started doing this earlier in the week (and I only just remembered about this place!).

Coincidently we had a power cut not long ago which managed to take out the network card my modem was plugged into - so I assumed it was this that had damaged the modem!

Phoned NTL on 150, spoke to a friendly guy who said "Tech support need to deal with this but it certainly sounds like you need a replacement [I told him about the power cut]. I'll speak to tech support for you so they dont fob you off" - yes, the customer service guy actually told me the tech support fob people off!

Typically tech support ran a check on the modem and said it was fine but I should ring back when it happens again without resetting the modem. 10 minutes later I unplugged the modem and surprise surprise they couldn't talk to it - Engineer coming a week on saturday, hopefully with a nice shiney new modem.

What are the different modems NTL do now, and is there a difference between them? I see references to 120, and 250.

20-01-2006, 18:58	#54
phoenix__ Inactive Join Date: Nov 2005 Posts: 42	Re: ntl home:120 hanging from today We have a ntl home 100 modem and it started doing this earlier in the week (and I only just remembered about this place!). Coincidently we had a power cut not long ago which managed to take out the network card my modem was plugged into - so I assumed it was this that had damaged the modem! Phoned NTL on 150, spoke to a friendly guy who said "Tech support need to deal with this but it certainly sounds like you need a replacement [I told him about the power cut]. I'll speak to tech support for you so they dont fob you off" - yes, the customer service guy actually told me the tech support fob people off! Typically tech support ran a check on the modem and said it was fine but I should ring back when it happens again without resetting the modem. 10 minutes later I unplugged the modem and surprise surprise they couldn't talk to it - Engineer coming a week on saturday, hopefully with a nice shiney new modem. What are the different modems NTL do now, and is there a difference between them? I see references to 120, and 250.