I agree, this site often gets labelled as extremely anti-NTL at some times which we're not - we just have the freedom to criticize without censorship.
We do need to change a bit, we need to start helping users with NTL problems more rather than just having arguments with each other.
In .com's best days, a user would post a technical problem (for example) and would get a response within 10 minutes.
It was awesome for problem solving.