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Originally Posted by ianathuth
If when you connect via freedom your dialler is updated with a new number for future use it should be easy to check whether a user is using the dialler or not and if not take them to a holding page that informs them of the number to use in the future.
Or maybe the dialler is much more than that.
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Certainly. If my attempted rationalisation (load balancing) has any validity there are any number of ways this could still incorporate 'non dialer' users.
Of course another 'rationalisation' for this move is as follows
NTL seek to reduce their 'least profitable' offnet customers. They realise that on average those that use the dialer use the service less and those that do not use it more. So they implement a policy of 'forced dialer use' and hope that these 'less profitable' customers go elsewhere.
Of course (again) all need to try and 'rationalise' what NTL are doing and why would disapear if they just actually told us .