Decided to phone CS and they first decided it was a router problem. They then said that they won't do anything until the problem occurs again. When the problem occurs again they'll run some test and then book an engineer. Of course when the engineer comes i'll have reset the modem and the problem won't be there. Any chance the engineer will hang around for 40mins to see the problem occuring? Give me a nice new shiny modem, or let me use my cmx.
Problem occurred about 10 mins after the phone call, engineer booked. Problem has been identified as an issue with the street cabinet!! Anybody else with this problem has a faulty street cabinet
