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Originally Posted by Neil
Not at all.
This will only be 'resolved' once Drk receives his/her next bill, & it's all correct.
Then (& only then) will we know if the CS rep applied the relevant credits etc, if the bill is incorrect only then will he/she find out if the notes were actually applied when ringing ntl to query the last conversation that took place.
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Read it again mate - I was referring to the 'note' being placed on the account. Whether or not that was done, the original problem, as DrK says, has
seemingly been resolved.