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Originally Posted by JohnHorb
To be fair, 1.5 minutes is a lot better than the 20-30 minutes that used to be the norm. The '10 minutes' bit could perhaps do with re-wording - I think they mean the time to answer the query and close the call, rather than the time to answer the phone!
Lots of 'we aim to...' but no mention of any compensation, or such, for missed appointments with no apology/explanation - something which seems to happen quite often from reading this forum.
I'd also like to see some commitment to consistent charging, notified in advance, rather than the 10MB STB upgrade fiasco, where many got/get it free, particularly those who requested it before the official announcement, and many others are expected to pay £50 to replace something which NTL provided. As I (and many others) have said elsewhere, it is a bit rich for NTL to provide reconditioned Pace boxes on the basis that customers are paying for the service and it is up to NTL what equipment they supply to deliver that service, and then try to charge customers for upgrading the supplied equipment when it can't cope.
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There will be forms of compensation but i can not mention them at the mo
You right about charging to upgrade old hardware, Thats not on. Did not know they was doing that
I could say what i realy think but this not topic 4 it
