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Originally Posted by Russ D
Whether it has or hasn't happened - the matter has seemingly been resolved.
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Not at all.
This will only be 'resolved' once Drk receives his/her next bill, & it's all correct.
Then (& only then) will we know if the CS rep applied the relevant credits etc, if the bill is incorrect only then will he/she find out if the notes were actually applied when ringing ntl to query the last conversation that took place.