[QUOTE=JohnHorb]To be fair, 1.5 minutes is a lot better than the 20-30 minutes that used to be the norm.[/quote[ Bluddy hell! I can see why they might be pleased, but to the casual observer (me) the times are still poor.....
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The '10 minutes' bit could perhaps do with re-wording - I think they mean the time to answer the query and close the call, rather than the time to answer the phone!
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Def needs re-wording in that case!
I suppose thats the best they can do.....no company pleases everyone all the time.
---------- Post added at 08:58 ---------- Previous post was at 08:56 ----------
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Originally Posted by trebor
It looks nice and can only be a positive thing. At least now they know where they are trying to go as a business and have a document to refer to when they forget
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Thats the point I was making earlier......they set out the title like a document, I was expecting a bullet point style document addressing the 'big 5' and how they are going to live up to them.......and then we get a large dose of waffle.....