[ian@huth]

Things are looking up with NTL working together with CF and asking for feedback to help them further develop the customer experience.

What puzzles me though is that only two methods of written communication with NTL are discussed in the brochure, snail mail and fax. What about email which is part of the service that NTL are selling to us? Is there any reason why they have not listed email as a valid communication method? Perhaps it is because email is the only free method of writing to them and so easy for customers with an internet connection to use and they think that its use would generate too much work for them. My feeling is that if you have a concern and are willing to spend time communicating the facts to NTL then they should listen and respond whether the contact with them is by snail mail, fax or email.