Cable Forum - View Single Post

IanUK · 17-01-2006, 00:28

Seems pretty much as I expected, the main thing thats missing though is a phone number or email address to report network problems on.
That would REALLY Help, Tech support in India just don't seem to cut it for this sort of thing, and to be fair they probably are not trained for it, but NTL could really do with having even an email address that can be used to report peering faults etc.

17-01-2006, 00:28	#10
IanUK Inactive Join Date: Feb 2004 Posts: 693	Re: ntl Customer Charter Seems pretty much as I expected, the main thing thats missing though is a phone number or email address to report network problems on. That would REALLY Help, Tech support in India just don't seem to cut it for this sort of thing, and to be fair they probably are not trained for it, but NTL could really do with having even an email address that can be used to report peering faults etc.