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Originally Posted by lsainsbury
How long does it take to speak to someone in a call centre.....94 SECONDS....sorry - I don't believe that!!!
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Thats one and a half minutes, hardly something to brag about......and while we are on the subject-I can't believe ntl are boasting that it takes over ten minutes to get to speak to tech support!
On the positive side of things, the booklet is nicely designed and contains contact numbers and a section about what happens in cases of non payment.
One thing that is a bit strange about the booklet is how it's entitled 'the big 5' 'quality/value and choice/simplicity etc...' and that's mentioned on the top right of every page.....leading me to expect ntl to run through the 5 topics one after the other.....but they don't seem to, why not? They have made a song and dance about 5 topics and while they waffle on about aspects of their service don't really
clearly address each of the big 5.