It is a suprise to me that you are helping people here reset the pin's on their stb's!
Don't you realise that the pin is there for a reason?
anyone could sign up here and ask for this info. A child or just someone who wants to order a PPV on their friends or parents STB for example!
I know that the majority of people here are prob genuine but come on. You should be advising them to call CS who can confirm they are the account holder before reseting the pin.
