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tokyo jimmi · 15-01-2006, 19:55

To Rob C. Thanks for the help on Monday 9th, but the nightmare continues.
Your contact at NTL rang the next day and offered to help. Within a couple of hours my phone was reconnected to BT. They promised to sort out the billing and that evening installations rang. I told them that I wanted my ariel repaired and in full working order as i had not had a picture on my TV since December 15th when the engineers chopped up my ariel cable and used it to try and wire up digital TV. He seemed a little surprised at this, but said engineers would call on Thursday 12th to sort it out. Two "engineers" arrived on Thursday without a clue as to why they were there. My wife told them they were suppose to be repairing our ariel. They said they needed more supplies and drove off. Sometime later they returned and began work, my wife assumed on the ariel. When i got home that evening they hadn't touched the ariel but had installed NTL digital cable. Not what i wanted. I cannot get through on the number your contact gave me which is why im back on the forum.
And to top it all, on Saturday 14th January I received a bill from NTL for TV, Telephone and BB. And a letter from a Customer Concern Manager who claims he can understand "How frustrating this must be".

15-01-2006, 19:55	#6
tokyo jimmi Inactive Join Date: Dec 2005 Posts: 5	Re: Major NTL Problems To Rob C. Thanks for the help on Monday 9th, but the nightmare continues. Your contact at NTL rang the next day and offered to help. Within a couple of hours my phone was reconnected to BT. They promised to sort out the billing and that evening installations rang. I told them that I wanted my ariel repaired and in full working order as i had not had a picture on my TV since December 15th when the engineers chopped up my ariel cable and used it to try and wire up digital TV. He seemed a little surprised at this, but said engineers would call on Thursday 12th to sort it out. Two "engineers" arrived on Thursday without a clue as to why they were there. My wife told them they were suppose to be repairing our ariel. They said they needed more supplies and drove off. Sometime later they returned and began work, my wife assumed on the ariel. When i got home that evening they hadn't touched the ariel but had installed NTL digital cable. Not what i wanted. I cannot get through on the number your contact gave me which is why im back on the forum. And to top it all, on Saturday 14th January I received a bill from NTL for TV, Telephone and BB. And a letter from a Customer Concern Manager who claims he can understand "How frustrating this must be".