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Originally Posted by Ignition
Ask them to recheck there could very easily be a fault with noise on the upstream path that isn't showing.
In addition if they cannot come up with any ideas if you are seeing your cable light on your modem flashing when you are losing connection (it should be solid on) this confirms a loss of synchronisation with the ntl equipment. If that's the case you need an engineer visit as it could be a fault with anything from your modem to your green street cabinet and beyond.
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The lights go off and eventually a bubble pops up in the corner of the screen saying windows is trying to get an ip address or something.
However I have noticed just now its not playing up at the minute and also on speed tests i get 1.8mbps as opposed to 150kbps I was getting earlier
I think perhaps they have too many people using it down my street during peek times?
To be honest I can live with the speed drop, but the disconnects are driving me mental