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Ignition · 14-01-2006, 23:15

Ask them to recheck there could very easily be a fault with noise on the upstream path that isn't showing.

In addition if they cannot come up with any ideas if you are seeing your cable light on your modem flashing when you are losing connection (it should be solid on) this confirms a loss of synchronisation with the ntl equipment. If that's the case you need an engineer visit as it could be a fault with anything from your modem to your green street cabinet and beyond.

14-01-2006, 23:15	#3
Ignition Permanently Banned Join Date: Jun 2003 Location: South-East London Age: 47 Services: Depends who's being serviced :p Posts: 2,588	Re: Disconnecting Ask them to recheck there could very easily be a fault with noise on the upstream path that isn't showing. In addition if they cannot come up with any ideas if you are seeing your cable light on your modem flashing when you are losing connection (it should be solid on) this confirms a loss of synchronisation with the ntl equipment. If that's the case you need an engineer visit as it could be a fault with anything from your modem to your green street cabinet and beyond.