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Originally Posted by Chris W
I am sure if you contact ntl they will give you an upto date copy of their AUP- indeed when new customers sign up to the 1/2 meg service they will agree to TOS, and these will have been updated to reflect the package that people are signing up for.
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A yes or no please.
They are, after all advertising via the online AUP, their definitive clauses as described in their T&C's something completely different from what their sales are advising.
here:
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Part C - Interactive Services and Internet Services
4. Your Use
4.1 Your access to the Interactive Services and Internet Services is subject to you complying with this Agreement and our User Policy at all times. Any use of the Interactive Services and/or Internet Services by you which disrupts the normal use of the service for other users is a misuse of the Interactive Services and/or Internet Services. Serious misuse could lead to criminal prosecution or civil liability.
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4.3 We reserve the right to monitor and control data volume and/or types of traffic transmitted via the Interactive Services and/or Internet Services. In the event that you exceed the usage allowances applicable to your Internet Services as detailed in the User Policy, we reserve the right (at our sole discretion) to reduce, suspend or terminate your Internet Services. During any time of reduction or suspension, you will remain liable for the payment of your original level of Internet Services charge. We also reserve the right (at our sole discretion) to re-grade your Internet Services to a different speed and/or usage allowance at the appropriate charge.
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I'm sure this has been passed by the ntl legal dept. too.
I am sure this is an oversight by ntl and will be addressed at some point in the future. but as it stands the AUP and via association, the T&C's are in direct contradiction to the sales pitch employed.
I do not claim to be any legal expert here but I can see a major fault that needs to be addressed. I am sure that ntl would not resort to the T&C's/AUP for instances that fall within services that are advertised for sale as unlimited.
NOTE: I have no axe to grind agaisnt ntl or anyone defending them, I just find the terms
currently advertised as misleading.
---------- Post added at 23:04 ---------- Previous post was at 23:01 ----------
[ADMIN EDIT - Russ - uneccessary and inflammatory comment removed]