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EIGHTIESLAD · 14-01-2006, 17:47

I have Ntl phone, broadband and Cable Tv services which i pay monthly by direct debit.my last payment to them on time was made last week.

I have made some calls to competition lines over the last few days. This morning i could not dial out from my phone to contact my parents. I rang NTl to enquire about this fault who promptly told me that i had exceeded my credit limit with them and until i made another payment of £74 to "reset" my account i could only receive calls and not make any outgoing calls.

As i had already paid the bill due on time the week earlier i explained that i was unable to make the payment until my payday on the 24th January 2006. i said i would be in touch on payday. they confirmed that i could not make any outgoing calls until then to which i agreed.

later today - i found that i could not access my cable channels and more importantly not access the internet.

I contacted NTL again who confirmed that all my services were affected by this credit limit imposed and i would not have any services until the £74 was paid.

I explained that my cable and broadband services were paid in advance which took me up until 24/01/06 and if they were going to impose a restriction i should be due a rebate on the loss of services for which i had already paid in advance for. They declined and said there was nothing they could do until the £74 was paid.

i understand that i would not be able to increase my bill even more by making outgoing calls but to suspend a service that i had already paid for in advance was ridiculous.plus i was not informed of this in writing or even a courtesy call from them to inform me of this.

is this right?

14-01-2006, 17:47	#1
EIGHTIESLAD Inactive Join Date: Jan 2006 Posts: 43	all ntl services suspended I have Ntl phone, broadband and Cable Tv services which i pay monthly by direct debit.my last payment to them on time was made last week. I have made some calls to competition lines over the last few days. This morning i could not dial out from my phone to contact my parents. I rang NTl to enquire about this fault who promptly told me that i had exceeded my credit limit with them and until i made another payment of £74 to "reset" my account i could only receive calls and not make any outgoing calls. As i had already paid the bill due on time the week earlier i explained that i was unable to make the payment until my payday on the 24th January 2006. i said i would be in touch on payday. they confirmed that i could not make any outgoing calls until then to which i agreed. later today - i found that i could not access my cable channels and more importantly not access the internet. I contacted NTL again who confirmed that all my services were affected by this credit limit imposed and i would not have any services until the £74 was paid. I explained that my cable and broadband services were paid in advance which took me up until 24/01/06 and if they were going to impose a restriction i should be due a rebate on the loss of services for which i had already paid in advance for. They declined and said there was nothing they could do until the £74 was paid. i understand that i would not be able to increase my bill even more by making outgoing calls but to suspend a service that i had already paid for in advance was ridiculous.plus i was not informed of this in writing or even a courtesy call from them to inform me of this. is this right?