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wayneunique · 14-01-2006, 16:10

Right, an update on the installation.

Last week I received a letter and email from NTL saying that installation was due today (14th - am). We'll, I waited till 1pm and then decided to phone them to find out what was happening and to my shock I was informed that the installation was taking place on the 28th of February

I stated to them that I have the letter and email saying the date was the 14th January, in which I was then informed the change was due to an initial inspection which found out that a construction team has to come out (booked for the 23rd of February).

I told them that BT will be cutting me off next week and that I cannot go without a phone line for over a month, the woman apologised then passed me around different departs as I wanted to possibly get an earlier date for the construction team and installation, which I was unsuccessful with.

The main thing to me was lack of information from NTL, they did not even phone me or send me a letter informing me of the changes to installation date etc. If this is the way they are going to treat a brand new customer I do not want to take any of their services.

So, I have decided to cancel the NTL installation completely and stay with BT. I don't have the slightest confidence that NTL can provide a decent service or even fullfill the new installation date given.

14-01-2006, 16:10	#6
wayneunique Inactive Join Date: Oct 2005 Posts: 12	Re: New Installation Right, an update on the installation. Last week I received a letter and email from NTL saying that installation was due today (14th - am). We'll, I waited till 1pm and then decided to phone them to find out what was happening and to my shock I was informed that the installation was taking place on the 28th of February I stated to them that I have the letter and email saying the date was the 14th January, in which I was then informed the change was due to an initial inspection which found out that a construction team has to come out (booked for the 23rd of February). I told them that BT will be cutting me off next week and that I cannot go without a phone line for over a month, the woman apologised then passed me around different departs as I wanted to possibly get an earlier date for the construction team and installation, which I was unsuccessful with. The main thing to me was lack of information from NTL, they did not even phone me or send me a letter informing me of the changes to installation date etc. If this is the way they are going to treat a brand new customer I do not want to take any of their services. So, I have decided to cancel the NTL installation completely and stay with BT. I don't have the slightest confidence that NTL can provide a decent service or even fullfill the new installation date given.