Cable Forum - View Single Post - Can existing customers move to the new NTL Value Packs?

chambece · 14-01-2006, 12:32

Just rang up to swap mine, and were told that I need to speak with sales?

Now been on hold for over 10 minutes, then 'I'll just put you through' and the line goes dead, well silent, so I'm still waiting - I'll give it 5 and then call back

---------- Post added at 12:32 ---------- Previous post was at 12:18 ----------

Well, I called back, and indeed I was through to the right department, however, there system is down and can't change the billing. I've been told to call back later.

That's probably why I was fobbed off in the first place.

14-01-2006, 12:32	#8
chambece Inactive Join Date: Jun 2003 Location: Nottingham Posts: 295	Re: Can existing customers move to the new NTL Value Packs? Just rang up to swap mine, and were told that I need to speak with sales? Now been on hold for over 10 minutes, then 'I'll just put you through' and the line goes dead, well silent, so I'm still waiting - I'll give it 5 and then call back ---------- Post added at 12:32 ---------- Previous post was at 12:18 ---------- Well, I called back, and indeed I was through to the right department, however, there system is down and can't change the billing. I've been told to call back later. That's probably why I was fobbed off in the first place.