Cable Forum - View Single Post - Can existing customers move to the new NTL Value Packs?

HD462 · 13-01-2006, 15:58

Must have been an asian guy who works in the UK call centre then. I just took it as being India due to the accent. Thanks for the offer, just on hold in a 10 minute queue at the moment, so I'll see what they say first.

Cheers.

---------- Post added at 15:58 ---------- Previous post was at 15:37 ----------

Got it sorted again, although the woman on the phone didn't seem to know what I was on about with this discount at first, or that there was different types of billing depending where you are (like we get a seperate TV bill, and another for phone and internet combined).

She's adjusted the figure for the direct debit (again), and says it's showing as being right on the system so she can't see why it's going wrong each month.

Just have to hope it's right again next month because this is becoming a pain having to sit in a queue for ages, and explain it all to someone new each time. Thanks again for the offer of looking into it.

13-01-2006, 15:58	#7
HD462 Inactive Join Date: Jan 2005 Location: Teesside UK Age: 59 Services: Digital Cable TV V+ Freeview Virgin Phone 10Mb Broadband Home WiFi Network Virgin Mobile BB Posts: 100	Re: Can existing customers move to the new NTL Value Packs? Must have been an asian guy who works in the UK call centre then. I just took it as being India due to the accent. Thanks for the offer, just on hold in a 10 minute queue at the moment, so I'll see what they say first. Cheers. ---------- Post added at 15:58 ---------- Previous post was at 15:37 ---------- Got it sorted again, although the woman on the phone didn't seem to know what I was on about with this discount at first, or that there was different types of billing depending where you are (like we get a seperate TV bill, and another for phone and internet combined). She's adjusted the figure for the direct debit (again), and says it's showing as being right on the system so she can't see why it's going wrong each month. Just have to hope it's right again next month because this is becoming a pain having to sit in a queue for ages, and explain it all to someone new each time. Thanks again for the offer of looking into it.