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Originally Posted by 9083
This really hurts.... I've been a Senior Service Tech for 8 years at NTL and 10 years previous at BT. When I was at BT on Business most customers complaints related to CS, this is exactly the same at NTL.
When I visit a customers property I make sure everything is working as do all in-house service techs I know in the North West.
We are totally let down by Tech Support, Customer Services, installs, Sales and senior management.
Moan over i feel a lot better now.....
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Just make sure you keep your head down. The senior Managers only have one thing on there minds at the moment and that is,
Is my **** protected come the merger, So they will do anything that makes there figures look good in the short term, But will not help the customer in the long term .