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9083 · 12-01-2006, 21:22

This really hurts.... I've been a Senior Service Tech for 8 years at NTL and 10 years previous at BT. When I was at BT on Business most customers complaints related to CS, this is exactly the same at NTL.
When I visit a customers property I make sure everything is working as do all in-house service techs I know in the North West.
We are totally let down by Tech Support, Customer Services, installs, Sales and senior management.

Moan over i feel a lot better now.....

12-01-2006, 21:22	#41
9083 Inactive Join Date: May 2005 Posts: 176	Re: Ntl On Watchdog This really hurts.... I've been a Senior Service Tech for 8 years at NTL and 10 years previous at BT. When I was at BT on Business most customers complaints related to CS, this is exactly the same at NTL. When I visit a customers property I make sure everything is working as do all in-house service techs I know in the North West. We are totally let down by Tech Support, Customer Services, installs, Sales and senior management. Moan over i feel a lot better now.....