Cable Forum - View Single Post - NTL "Customer" support

Darone · 12-01-2006, 16:29

Ok folks, the next chapter in this long running saga.

Had an engineer out yesterday and got a replacement modem. he checked my power levels and said they were fine. I called tech support again to tell them everything was fine at my end after engineers visit and that in the engineers opinion, NTL were at fault. I asked if any changes had been made to my account and if so, could he change them back to the same setup as before, when everything was working great.
I was told that i'd been put back on the server i was on before my modem upgrade. He also said that my problem was being escalated to the faults team.

The result so far is that my speeds have dropped even further!

I have a friend who lives less than a mile away and his 1MB connection is only slightly slower than my 10MB connection.

I know i shouldn't request help from any NTL employees that may frequent these forums but i don't know what else to do.
So if any kind soul would like to take up my cause or at least point me in the right direction to resolve this, i would be eternally grateful.

Thanks for putting up with my overlong posts and general desparation.
I'm not normaly like this...honestly.

12-01-2006, 16:29	#24
Darone Inactive Join Date: Nov 2005 Posts: 13	Re: NTL "Customer" support - 10Meg performance drop :/ Ok folks, the next chapter in this long running saga. Had an engineer out yesterday and got a replacement modem. he checked my power levels and said they were fine. I called tech support again to tell them everything was fine at my end after engineers visit and that in the engineers opinion, NTL were at fault. I asked if any changes had been made to my account and if so, could he change them back to the same setup as before, when everything was working great. I was told that i'd been put back on the server i was on before my modem upgrade. He also said that my problem was being escalated to the faults team. The result so far is that my speeds have dropped even further! I have a friend who lives less than a mile away and his 1MB connection is only slightly slower than my 10MB connection. I know i shouldn't request help from any NTL employees that may frequent these forums but i don't know what else to do. So if any kind soul would like to take up my cause or at least point me in the right direction to resolve this, i would be eternally grateful. Thanks for putting up with my overlong posts and general desparation. I'm not normaly like this...honestly.