[takisawa]

After the NTL assault on Watchdog last night I felt that I must comment...
Maybe NTL did deserve, what was in my opinion, the rather one sided attack; but I want to post in NTL's defence.
I had problems after a contractor botched my NTL installation, NTL then spent 2 weeks sending me various new remote controls to add to my growing collection, and then failed to show for the second appointment.
I complained via this website, and by telephone, and my case was immedietley taken up by NTL's Director of Fault Management, David Earlam. He appointed his PA Claire Gwillam who wasted no time in solving my problem. She arranged for the senior technician for the Staffordshire area to visit my house and, at my convenience, and the fault was repaired.
David Earlam himself then called a week later, at 7:00pm in the evening...!!!, to ensure that everything was ok, and to inform me that they would be giving me a months free services.
And, and I'll probably regret saying this (touch wood) the service has been excellent since.
So in my experience NTL acted brilliantly.
And I have now have a fantastic remote control collection to show visiting friends and family...!!!

Paul.T