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Originally Posted by andygrif
Ho ho ho! This is the wonderful Moves and Transfers department. The only department that "doesn't talk to customers" but has a call queue of customers waiting to talk to them. It is also the worst department in ntl that I have dealt with. I gave my new address to one guy in this department on 31st October who assured me that he had all the info and he'd personally take care of it. Two weeks later I got to speak to him again, and he flatly denied speaking to me. No record of my call, no notes. This is also the department that has one "manager" who takes it upon herself to be verbally abusive rather than admitting their mistakes and sorting it out. The actual manager of the department talks the talk, very good with customers, says all the right things and then does absolutely naff all afterwards. So don't get me started on this "dedicated team". I find the offer from ntl of this bullet point personally offensive.
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Congratulations to the Moves and Transfers, after a few minutes conversation with them today, they agreed to call me back in 20 minutes with an appointment for an engineer. I gave very little notice, days in fact because the move was a bit badly planned due to problems with the keys, so I was not expecting anything soon.
Got a call back inside of ten minutes with an extremely fast installation date, much quicker than my previous move with ntl 6 years ago, so I would say that they have improved, and the efficiency in my opinion has improved as well, no complaints here.
So, worse department in ntl? Not based on my experience no, nor those of my family and friends who have had to deal with moves and transfers as well.
---------- Post added at 12:37 ---------- Previous post was at 12:31 ----------
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Originally Posted by robbo2006
I've been an ntl customer for some years, have phone, internet and recently, TV with them. There have been problems, yes, but the ntl staff have always been polite and helpful, and problems sorted out in a reasonable time.
I emailed this info to Watchdog as well.
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Well done that man, and
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