i caught a bit of the programme and all i can say is that i have had cable for 8 years and the broadband for just over 2 years. and in all this time i have logged 1 fault which rectified itself and the only fault i have had withthe broadband was a network fault
i have also had no problems or waiting to get through to them regardless of the time of day, my longest wait was between 5 - 10 minutes, also when you ring them on the recording it tells you what the waiting time is also it gives you the option to leave name and number to be called back
all my bills have been correct and in the past 8 years i have never had to complain about anything also i have no problems with the internet
i am very happy with the service that i have received and hopefully will continue to receive
