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10-01-2006, 17:46

NTL will replace any faulty equiptment for free!

And as your modem has a faulty eithernet port then yes it will be replaced unless they think the fault is or was caused by you or your actions then in such a case a charge will no doubt be made.

Even if you purchased the modem they have to replace it as you cannot install your own anymore, only one supplied by NTL.

NTL will take away your old modem unless it's owned by you! If it was purchased by you then it is legally your property unless they are willing to let you keep the replacment in exchange for taking yours. If they replace your equiptment remember the new equiptment belongs to NTL and must be returned to them when you finish using the service it was provided to you for.

10-01-2006, 17:46	#2
UncleBooBoo Guest Posts: n/a	Re: Replacement modem? NTL will replace any faulty equiptment for free! And as your modem has a faulty eithernet port then yes it will be replaced unless they think the fault is or was caused by you or your actions then in such a case a charge will no doubt be made. Even if you purchased the modem they have to replace it as you cannot install your own anymore, only one supplied by NTL. NTL will take away your old modem unless it's owned by you! If it was purchased by you then it is legally your property unless they are willing to let you keep the replacment in exchange for taking yours. If they replace your equiptment remember the new equiptment belongs to NTL and must be returned to them when you finish using the service it was provided to you for.