Cable Forum - View Single Post - NTL "Customer" support

Sage013 · 10-01-2006, 13:09

Anyone know the reason for ntl not supplying a SACM free of charge to all 10Mb STB users instead of charging £50.00? Seems kinda odd that they say your now getting up to 10Mb when they now very well it's not possible (I know officially it's up to 5Mb (not that I get that) for STB users but they keep refering to me being on the 10Mb package). I appreciate the costs involved to do this for everyone but, we're paying a lot of money each month for the top package and are currently getting slower speeds than before. For the length of time I've spoken to ntl over the last couple of weeks about this issue, they've probably spent more than £50.00 of employee time saying no to me, and they're going to be spending even more time in the future!

10-01-2006, 13:09	#19
Sage013 Inactive Join Date: Jan 2006 Location: Watford Services: 10Mb NTL:250, Digi TV+Phone, Watford Posts: 55	Re: NTL "Customer" support - 10Meg performance drop :/ Anyone know the reason for ntl not supplying a SACM free of charge to all 10Mb STB users instead of charging £50.00? Seems kinda odd that they say your now getting up to 10Mb when they now very well it's not possible (I know officially it's up to 5Mb (not that I get that) for STB users but they keep refering to me being on the 10Mb package). I appreciate the costs involved to do this for everyone but, we're paying a lot of money each month for the top package and are currently getting slower speeds than before. For the length of time I've spoken to ntl over the last couple of weeks about this issue, they've probably spent more than £50.00 of employee time saying no to me, and they're going to be spending even more time in the future!