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Originally Posted by Widescreen
My speeds are back to utter crap, getting 40kb/sec now.
I Notice on the Service Status page, their is planned Maintence.
However i am in Glasgow and they do not list my location on their list.
Should i contact NTL now?..or wait until their maintence is finished?
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There seems to be a problem with the services in Glasgow or so I was told last week by a guy that calling me after I filled in one of their surveys. Personally I think he was talking utter garbage. He told me that there were some users in Glasgow that were abusing the service and downloading constantly. (Probably those guys selling illegal software at the Barras
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My issue was ongoing just after 10mb was rolled out to 3mb customers.
After numerous calls to tech support India I decided that I was going to cancel my service, at this point NTL took some action and sent an engineer out. He looked at the modem and the speeds I was getting and decided to replace my 120 for a 250.
Everything swapped over and now my speeds are averaging between:
1st 128K took 266 ms = 492752 Bytes/sec = approx 4100 kbits/sec
2nd 128K took 375 ms = 349525 Bytes/sec = approx 2908 kbits/sec
3rd 128K took 297 ms = 441320 Bytes/sec = approx 3672 kbits/sec
4th 128K took 234 ms = 560137 Bytes/sec = approx 4660 kbits/sec
compared to 43k a sec I was getting before my modem was replaced
Not great speeds I know but a bit more acceptable especially at what I class as a peak time!