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tokyo jimmi · 09-01-2006, 18:39

On the 15th December we had NTL digital TV and phone line installed (was an existing BB customer). Not long after the engineer left the TV stopped working. Rang NTL and they said they would send someone back to sort it out, waited all day and no one came. Rang again and they said they cant get an engineer out until Tues 19th December. An NTL tech came took one look at it and said it was a complete bodge up and it needs redoing properly. He spent ages on the phone to his supervisor who said someone would be out later that day to do it. Waited all day and again no one came. Rang NTL again. They profusely apologised and said someone would come to do it the next day. Wednesday 20th December waited all day again and no one came. Rang NTL again, more apologies and said they would put me through to installations, stood waiting for a reply for three quarters of an hour and eventually got through. Yet more apologies but was told my job was to be first priority on thursday morning 21 december. Waited all day yet again and no one arrived. Rang NTL and told them i no longer wanted this package. I will retain BB for the time being but cancel the rest. I sent the agreement back unsigned with a letter relating the whole story as reason for the cancellation. A few days later received a letter stating that the phone connection would be transfered from BT to NTL on 9th January. I wrote another letter re-stating that i wished to cancel the order again giving all the reasons and sent it recorded delivery to the cancellation department in Coventry. Never received any acknowledgement from NTL. So friday 6th January I rang NTL again to confirm that the order had been cancelled and under no circumstances did i want my BT phone line disconnected. A man named Patrick said that according to his computer the disconnection order had been cancelled. I got home today Monday 9th January and my phone has been disconnected. Ive never dealt with a company like this before, im at my wits end. What do you have to do to get through to them?

09-01-2006, 18:39	#1
tokyo jimmi Inactive Join Date: Dec 2005 Posts: 5	Major NTL Problems On the 15th December we had NTL digital TV and phone line installed (was an existing BB customer). Not long after the engineer left the TV stopped working. Rang NTL and they said they would send someone back to sort it out, waited all day and no one came. Rang again and they said they cant get an engineer out until Tues 19th December. An NTL tech came took one look at it and said it was a complete bodge up and it needs redoing properly. He spent ages on the phone to his supervisor who said someone would be out later that day to do it. Waited all day and again no one came. Rang NTL again. They profusely apologised and said someone would come to do it the next day. Wednesday 20th December waited all day again and no one came. Rang NTL again, more apologies and said they would put me through to installations, stood waiting for a reply for three quarters of an hour and eventually got through. Yet more apologies but was told my job was to be first priority on thursday morning 21 december. Waited all day yet again and no one arrived. Rang NTL and told them i no longer wanted this package. I will retain BB for the time being but cancel the rest. I sent the agreement back unsigned with a letter relating the whole story as reason for the cancellation. A few days later received a letter stating that the phone connection would be transfered from BT to NTL on 9th January. I wrote another letter re-stating that i wished to cancel the order again giving all the reasons and sent it recorded delivery to the cancellation department in Coventry. Never received any acknowledgement from NTL. So friday 6th January I rang NTL again to confirm that the order had been cancelled and under no circumstances did i want my BT phone line disconnected. A man named Patrick said that according to his computer the disconnection order had been cancelled. I got home today Monday 9th January and my phone has been disconnected. Ive never dealt with a company like this before, im at my wits end. What do you have to do to get through to them?