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Well I phoned just before 1.00

Call was taken straight away, which was quite a surprise, i was through to i assume India or could just have been a non native english speaker.

Anway, i also had another surpise, he did not ask me for my account number or password, just postcode/house no and name of occupier.

Not really an effective securty measure, with customer services they ask for both pass and account no.

Anyway explained the problem, he asked me about a router i said yes, i explained the measure's i took to test the speed with and without the router and he left it at that.

Asked about OS and when i said Mac he left it at that to, i explained to him no new software or hardware installed, so he did not assume it was a problem on my end.

He asked me to download something while on the phone and to tell him what speed i was getting, told him what i was getting which was 120-140kb/sec.

He said this is unacceptable, and said he would re-submit my modem, i was to shutdown my computer and modem, and connect it all back in 30 mins.
If not resolved then to phone back.

After an hour away from the comp i reconnected everything back, and now getting 300kb/sec download from usenet, downloading a linux distribution from the web i was getting 790/800kb/sec

I hope this is not a one off, and my speeds go back to crap.

Tech guy did say, that if your getting 500+ then this is acceptable to them and they will not consider this a problem, which to behonest is quite crap, i know NTL says up to 10mb but 500 for 37.99 - is it worth that?

I'll give this another go and see out it turns out.