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CF9009 · 09-01-2006, 11:39

Interesting to read of all these speed issues. I have exactly the same issue and it seems to be area dependent. I was on 3Mb service, nearly always got 3MB on the ADSLGUIDE speed test and several other speed test sites. Suddenly after a stb reset around mid December, I rarely get above 2Mb, despite being on the '10Mb' service. Can be as low as 1.5Mb.

Several calls to NTL result in them asking numerous daft questions related to PC set-up, which cannot be the issue as all gave 3Mb+ before.

They also direct all to a Robin Walker spped test page which certainly shows 5Mb but takes about 1 second to run. Any other spped test which used to nearly always give 3Mb now shows 1.5 to 2.5Mb (if lucky). Technical 'support' refused to go anywhere other than the Robin Walker test.

I have also had a few losses of service where I have had to reset the stb. This was previously extremely rare.

I am in an ex Cable & wireless area with a Samsung stb.

Given up on calling NTL. Registered for a cable modem upgarde almost a month ago but no response. Customer 'service' cannot help as upgrades are apparently handled by a 'different department'! Told me to re-register for the upgrade on the website! This disappears with not even an E-Mail response.

I see numerous other postings from others with similar issues. NTL cannot seem to grasp that the speed immediately changed after the stb reset in mid December. Before this, all was fine.

09-01-2006, 11:39	#4
CF9009 Inactive Join Date: Jan 2006 Location: Surrey Posts: 4	Re: Yet Another Speed Issue Interesting to read of all these speed issues. I have exactly the same issue and it seems to be area dependent. I was on 3Mb service, nearly always got 3MB on the ADSLGUIDE speed test and several other speed test sites. Suddenly after a stb reset around mid December, I rarely get above 2Mb, despite being on the '10Mb' service. Can be as low as 1.5Mb. Several calls to NTL result in them asking numerous daft questions related to PC set-up, which cannot be the issue as all gave 3Mb+ before. They also direct all to a Robin Walker spped test page which certainly shows 5Mb but takes about 1 second to run. Any other spped test which used to nearly always give 3Mb now shows 1.5 to 2.5Mb (if lucky). Technical 'support' refused to go anywhere other than the Robin Walker test. I have also had a few losses of service where I have had to reset the stb. This was previously extremely rare. I am in an ex Cable & wireless area with a Samsung stb. Given up on calling NTL. Registered for a cable modem upgarde almost a month ago but no response. Customer 'service' cannot help as upgrades are apparently handled by a 'different department'! Told me to re-register for the upgrade on the website! This disappears with not even an E-Mail response. I see numerous other postings from others with similar issues. NTL cannot seem to grasp that the speed immediately changed after the stb reset in mid December. Before this, all was fine.