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Originally Posted by Sage013
My connection speed is now really erratic and keeps stopping an starting briefly. I seem to get a chunk of a file, then it pauses for a split second and then takes another chunk. Downloading a 20Mb file the connection speed jumps wildly between 2.2Mb and 3.5Mb. I've spoken to tech support a few times and they have run me through a few things. Everytime they end up deciding there's a fault on the line. They then give me a fault number and say phone back in a couple of days if the problem still persists. 3 Times I've phones back now and each time the I'm told the supposed fault has been fixed and the fault number closed. I hoping I'll get lucky on my fourth call back tomorrow 
Too be honest, I seem to be worse off after the introduction of 10Mb!! |
Mine and my friends are exactly the same (Stoke-on-Trent ST1 area). Any kind of download does a bit, pauses a bit, does a bit more etc... averaging less than a 1MB line over the course of the download. It has been like this since about a week before christmas.
I've not rang about it yet as it seems that so many other people have that you'd have thought NTL would have recognised it as a problem by now.
I was much better off with the 3MB before the "upgrade"!!
