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Chrysalis · 08-01-2006, 09:57

My point was first time resolution shouldnt be sacrificed for waiting times. Ideally both should be satisfactory but if I remember correctly bulldog keep their call centre in the uk and they could follow other companies outsource to india and probably cut waiting times to 5 to 10 mins but first time resolution would be out the window.

60 mins would be taking the **** but if the porblem got resolved I would soon forget about it.

08-01-2006, 09:57	#18
Chrysalis cf.mega poster Join Date: Sep 2003 Posts: 12,050	Re: ITV call centre test My point was first time resolution shouldnt be sacrificed for waiting times. Ideally both should be satisfactory but if I remember correctly bulldog keep their call centre in the uk and they could follow other companies outsource to india and probably cut waiting times to 5 to 10 mins but first time resolution would be out the window. 60 mins would be taking the **** but if the porblem got resolved I would soon forget about it.