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Re: Lost NTL connection since changing Modem from USB to Ethernet and back
It might also be a good idea, alittleknowledge, to reconnect their machine with ethernet rather than USB - I presume that if you had it connected via an ethernet router, it must have an ethernet port, and so do most or all ntl modems.
Ethernet is generally considered a far better way to connect than USB: more reliable, better bandwidth and less hassles. In addition, as 10Mb is rolled out, machines connected with USB are not going to be able to access the full 10Mb.
Very simple, as you no doubt know: just power down the PC and modem, remove the USB lead, connect the ethernet lead instead, power up the modem and let it settle, then power up the PC. To keep things tidy, it would also be a good idea to uninstall the modem USB driver in Add/Remove Programs.
Oh yes, and welcome to the forum! :-)
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