Cable Forum - View Single Post - First Post - Connection Problem

Ignition · 07-01-2006, 15:45

I'm actually suspicious about the modem taking so long to reconnect, it sounds like the modem is losing its' downstream frequency then is cycling through the whole lot again.

They should at least have arranged someone to look at your modem considering the amount of downtime you're seeing, rather than just saying 'there's nothing wrong as far as we can see' - if they are counting the time that your modem is offline then there should be something very clearly wrong.

Give them another call and point out the huge amount of downtime you are seeing, and how long the modem is offline for when it falls offline. They should properly debug this and if required get an engineer to you.

07-01-2006, 15:45	#5
Ignition Permanently Banned Join Date: Jun 2003 Location: South-East London Age: 47 Services: Depends who's being serviced :p Posts: 2,588	Re: First Post - Connection Problem - Cable Light Flashing I'm actually suspicious about the modem taking so long to reconnect, it sounds like the modem is losing its' downstream frequency then is cycling through the whole lot again. They should at least have arranged someone to look at your modem considering the amount of downtime you're seeing, rather than just saying 'there's nothing wrong as far as we can see' - if they are counting the time that your modem is offline then there should be something very clearly wrong. Give them another call and point out the huge amount of downtime you are seeing, and how long the modem is offline for when it falls offline. They should properly debug this and if required get an engineer to you.