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Old 07-01-2006, 16:27   #17
Bill C
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Re: ITV call centre test

Quote:
Originally Posted by Chrysalis
haha funny. But waiting time is less important then first time resolution in my opinion. As long as its a free call I can stick the speakerphone on and dont mind waiting.

So you would wait the hour that they did last night to talk to bulldog, also remember that they had still not got through when the programe ended. I would dump any company who had me on hold for over 60 mins. I have better things to do with my life.
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