Cable Forum - View Single Post - First Post - Connection Problem

sav112 · 07-01-2006, 15:05

Hi as you said the online should be solid. As for checks just make sure the main cable in the modem the coax is securely in and finger tight, do not over tighten this cable just use your fingers.

BY support will never ask you to remove this, its out with the first line scope. They can balance the account ( basically a hit ) to the modem. If there is not a flagged outage in your area and your account in enabled and you have not been soft disconnected then it looks like a problem with the main cable to the modem.

Firewall would not affect the connectivity to the modem from ISP

If you are doing a cold re-boot make sure the pc is off then disconnect the power to the modem and leave it for a bit then reconnect and leave to settle then power up the pc. But the online light should def not be flashing.

From BY they can check the status off the modem, and power levels etc but this will have been checked.

Hope you get it fixed.

07-01-2006, 15:05	#4
sav112 Inactive Join Date: Jun 2004 Services: "Be" 8mb Posts: 397	Re: First Post - Connection Problem - Cable Light Flashing Hi as you said the online should be solid. As for checks just make sure the main cable in the modem the coax is securely in and finger tight, do not over tighten this cable just use your fingers. BY support will never ask you to remove this, its out with the first line scope. They can balance the account ( basically a hit ) to the modem. If there is not a flagged outage in your area and your account in enabled and you have not been soft disconnected then it looks like a problem with the main cable to the modem. Firewall would not affect the connectivity to the modem from ISP If you are doing a cold re-boot make sure the pc is off then disconnect the power to the modem and leave it for a bit then reconnect and leave to settle then power up the pc. But the online light should def not be flashing. From BY they can check the status off the modem, and power levels etc but this will have been checked. Hope you get it fixed.