Quote:
|
Originally Posted by Chrysalis
haha funny. But waiting time is less important then first time resolution in my opinion. As long as its a free call I can stick the speakerphone on and dont mind waiting.
|
Both are inmportant. Yes your call needs resolution, but all the time you are on hold, you are tied to your desk and can't do anything else. A few minutes wait is tolerable - you can't expect companies to have call centre staff sitting on their butts doing nothing on the offchance they will get a call, but waits exceeding 10 minutes says they need more staff, and says they will loose any customers who have an ability to go elsewehere.