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Originally Posted by Jim galbally
i had a similar experience with NThell and the bull they kept giving me.
i ended up buying a SACM off ebay for 40quid
but even then i had a nightmare, as they still wanted to charge me for a SACM!!! after about 6 phonecalls with what can only be described as "completely useless jobsworth ****s" i finally got hold of someone who wasn't a complete idiot and he quickly activated my shiny new SACM and 10mb BB service. it was a real ball ache to get sorted tho...
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The person at NTL who you say activated your cable modem was the completely useless one. If indeed he did activate it he shouldn't have as it was not one supplied by NTL.
Was the modem that you bought off Ebay badged as a NTL modem? If so you have definately been handling stolen goods.