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bollyrotten · 03-01-2006, 17:21

i will try for you later, as im still at work at the mo.
its like a popup bubble so will have a go at copying, or write it all down.

im sure i dont go through proxy and can find my ip address easily.
dunno where the navbar is though lol is that on this site?

thanks for all the help people, i will let you know shorty

---------- Post added at 16:37 ---------- Previous post was at 16:35 ----------

Doh just found the nav bar! soz,
all the mince pies have gone to me head lol

---------- Post added at 18:21 ---------- Previous post was at 16:37 ----------

ok guys i have more information for you now,

ok i just tried again to re install netguard with the same error!!!
i have clicked on the connection tab at the top of page and it say the following
"it appears you ARE an ntl customer" then gives my ip address but does say that i go through a proxy server (address 62.255.32.13) this is a birmingham proxy server. (maybe that is the problem)
the message i get from netguard as it loads is the following,
"an error occurred. It appears that although you are connceted to the internet you are notconnected to NTL network. Only NTL customers can activate Netguard.
if you want to sign up to NTL visit wwwntl.com

It has a troubleshooting tab but that takes you to this page http://www.ntlworld.com/helpsupport/netguard/ i cannot find any info on that page to help me!
This is really annoying now cause i am an NTL customer and am connected to their network!
Can anyone help???

03-01-2006, 17:21	#6
bollyrotten Inactive Join Date: Jan 2006 Location: Coventry UK Services: 2Mg Broadband NTL NTL Phone & digi Tv Posts: 15	Re: Netguard?? i will try for you later, as im still at work at the mo. its like a popup bubble so will have a go at copying, or write it all down. im sure i dont go through proxy and can find my ip address easily. dunno where the navbar is though lol is that on this site? thanks for all the help people, i will let you know shorty ---------- Post added at 16:37 ---------- Previous post was at 16:35 ---------- Doh just found the nav bar! soz, all the mince pies have gone to me head lol ---------- Post added at 18:21 ---------- Previous post was at 16:37 ---------- ok guys i have more information for you now, ok i just tried again to re install netguard with the same error!!! i have clicked on the connection tab at the top of page and it say the following "it appears you ARE an ntl customer" then gives my ip address but does say that i go through a proxy server (address 62.255.32.13) this is a birmingham proxy server. (maybe that is the problem) the message i get from netguard as it loads is the following, "an error occurred. It appears that although you are connceted to the internet you are notconnected to NTL network. Only NTL customers can activate Netguard. if you want to sign up to NTL visit wwwntl.com It has a troubleshooting tab but that takes you to this page http://www.ntlworld.com/helpsupport/netguard/ i cannot find any info on that page to help me! This is really annoying now cause i am an NTL customer and am connected to their network! Can anyone help???