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mmibe · 02-01-2006, 00:19

advent T9106, windows xp, motorola surfborad
just got new computer, first thing installed was telewest, worked fine, then made mistake of installing norton and everything stopped working. uninstalled norton, still no luck. had nothing else on comp so reformatted harddrive and reset everything back to begining.
have been told by telewest cust sup that should have no need to install software as connecting through thernet and should pick up automatically but isnt. get most of way through set up disk but freezes shortly after connecting to telewest server to download software and still cant copnnect to net, IE just has black screen and status bar freezes half way.
have had numerous conversations with tech support, resetting ip addresses, starting and stopping dhco and tcp settings to no avail. have valid ip address and ping results return 25-50% failure. been told problem is comp and to taker it back to shop but i had it working first time and seems a bit drastic,m any ideas? could someone tell me how to skip ethernet and just use the usb?

02-01-2006, 00:19	#1
mmibe Inactive Join Date: Jan 2006 Posts: 2	problems with new connection advent T9106, windows xp, motorola surfborad just got new computer, first thing installed was telewest, worked fine, then made mistake of installing norton and everything stopped working. uninstalled norton, still no luck. had nothing else on comp so reformatted harddrive and reset everything back to begining. have been told by telewest cust sup that should have no need to install software as connecting through thernet and should pick up automatically but isnt. get most of way through set up disk but freezes shortly after connecting to telewest server to download software and still cant copnnect to net, IE just has black screen and status bar freezes half way. have had numerous conversations with tech support, resetting ip addresses, starting and stopping dhco and tcp settings to no avail. have valid ip address and ping results return 25-50% failure. been told problem is comp and to taker it back to shop but i had it working first time and seems a bit drastic,m any ideas? could someone tell me how to skip ethernet and just use the usb?