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Originally Posted by Doofy
The engineer who attended simply cut the satelite cable so close to the wall it was simply unusable, not only this but he didnt even bother to remove the scart from the back so for some reason best known to him he cut that as well. Anyhoo whether or not it was a result of the PM i have no way of knowing but i rang CS back who then told me the hit was never sent to the box in the first place, this coming from the very same person who had insisted that he had done it and it was a fault with the box. So now all is well so My sis in law wishes to pass on her thanks for coming to her aid as i have a strong suspicion it had more to do with this forum then CS actually getting it right.
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Glad to see that you now have the TV service, but the wire cutting is very poor. Why couldn't this be simply unplugged
If there is a tech out and about doing this sort of thing, it needs to be stamped upon. You should still get a call from our ntl contacts who will discuss that issue further with you.